1. Introduction

Jane Sanford Coaching is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• Visit this website

• Book coaching services

• Submit an enquiry

• Subscribe to emails

• Purchase products or programmes

By using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following information:

Information You Provide Directly

• Name

• Email address

• Phone number

• Billing details

• Information shared through enquiry forms

• Information shared during coaching sessions

• Automatically Collected Information

When you use this website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Cookies and tracking data

3. How We Use Your Information

We use your information to:

• Provide coaching services

• Respond to enquiries

• Process payments

• Deliver purchased products or programmes

• Send relevant emails or updates

• Improve website performance

• Comply with legal obligations

We do not sell your personal data.

4. Lawful Basis for Processing (If Applicable Under GDPR)

If you are located in the UK or EU, we process your personal data based on:

• Your consent

• Performance of a contract

• Legal obligations

• Legitimate business interests

You may withdraw consent at any time by contacting [email protected]

.

5. Email Marketing

If you opt in to receive emails:

• You may unsubscribe at any time

• Each email will contain an unsubscribe link

We will not send unsolicited marketing communications.

6. Payment Processing

Payments may be processed through third party providers.

We do not store full credit or debit card details on this website.

Third party payment processors have their own privacy policies and security measures.

7. Coaching Confidentiality

Information shared during coaching sessions is treated as confidential except:

• Where required by law

• Where there is risk of harm

• Where disclosure is legally required

Email and digital communication cannot be guaranteed to be completely secure.

8. Data Storage and Security

We take reasonable steps to protect your information using appropriate technical and organisational measures.

However, no method of transmission over the internet is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal obligations

• Resolve disputes

10. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent

To exercise any of these rights, email [email protected]

.

11. Cookies

This website may use cookies to:

• Improve functionality

• Analyse website traffic

• Enhance user experience

You can control or disable cookies through your browser settings.

If required by law, you will be asked for consent before non essential cookies are used.

12. Third Party Links

This website may contain links to third party websites.

We are not responsible for the privacy practices of external websites.

13. Children’s Privacy

This website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Updates will be posted on this page with a revised effective date.

15. Contact Information

If you have any questions about this Privacy Policy or your personal data, contact:

Jane Sanford Coaching

Email: [email protected]